Motif Dance Studio · Recreation
Thirty-six years, one paragraph online
Motif Dance Studio has trained three generations of dancers in the same building. Their website said almost nothing about any of it — no schedule, no instructors, no way to enrol without a phone call during studio hours.
The problem
Thirty-six years in the same neighbourhood had made Motif a fixture, the kind of studio where staff remember former students' recital costumes. That history wasn't the problem. The website was: one page, one photo, a paragraph about “growth through dance,” and nothing a parent could actually use.
There was no visible class schedule, so a parent trying to fit ballet around a school pickup time had to call during studio hours — hours that overlapped with when staff were, naturally, teaching. There was no way to see who the instructors were before committing a child to a term of classes with a stranger.
Enrollment itself required a paper form picked up in person. For a studio competing with newer gyms and academies that let you sign up from a phone in bed at 9pm, that was a real disadvantage — the interest was there, but the friction cost enrollments before the front desk ever heard from them.
The approach
Three moves, in order.
01
Put the whole week on one page
A visual weekly timetable across all seven days replaced a phone call as the way to check whether Tuesday at 4pm has an opening in ballet.
02
Introduce the instructors before the first class
Portrait photos and a one-line specialty for each instructor let a parent choose based on more than a studio's word for it.
03
Move enrollment online, entirely
A short form with age-group selection replaces the paper sign-up sheet, and confirms a spot the same evening instead of at the next front-desk visit.
The work
What we built.
The new homepage
Also delivered
A short editorial history page pulling from thirty-six years of recital programs and photos, since that history was the studio's real asset and had never been told anywhere the public could see it.
Results
First enrollment season on the new site.
+52%
Enrollments completed online
−44%
Front-desk calls about class times
68%
Of new families cite the instructor page as a factor
36
Years finally represented on the homepage
“We'd tell people we'd been here thirty-six years and they'd look at our website and wonder why it didn't look like it. Now a parent can see the whole week, pick an instructor, and sign up before we've even had the first conversation.”
Elaine VossDirector, Motif Dance Studio
Figures are illustrative of the outcomes this engagement was designed to produce and are shown here for portfolio purposes.